Short, clear answers about features, security, and getting started — no fluff.
Click Create wallet on the home page, complete email verification, and set up 2FA for best security.
Yes. We manage keys for you using secure custody practices so you don't have to worry about seed phrases.
Not today. We focus on safe custody and fast transfers. You can deposit from external wallets using your receive address.
Major assets such as BTC, ETH, USDT, TRX, and more. We add support based on demand, risk, and audits.
Yes. Enable TOTP 2FA in Settings → Security. Store backup codes securely in case you change phones.
Use your backup codes to sign in, then re-enroll 2FA. If you lost codes, contact support for recovery (may require extra verification).
We use layered security including HSM/MPC custody, address allowlisting, risk checks, and monitored operations.
We follow strong security practices; insurance availability may vary by jurisdiction and partner. See our Security page for details.
Deposits credit after sufficient network confirmations. Timing varies by chain congestion and fee level.
Most withdrawals are prompt but depend on risk checks, network conditions, and your account level.
Large or unusual transfers may require additional checks. You’ll see status in the dashboard and receive notifications.
On-chain transactions are irreversible once broadcast. If it’s still pending internally, contact support immediately.
Network fees apply to on-chain transactions. Exchange spreads and service fees may apply; we keep pricing transparent.
Yes. Complete verification (KYC) under Dashboard → Verification to increase deposit/withdrawal limits.
Minimums vary by asset and network fees. We’ll alert you if a deposit is too small to credit.
See our Pricing page and in‑app confirmations before sending. We surface fees clearly before you approve a transfer.
Swaps are supported for select pairs and regions. Quotes show total price impact before you confirm.
Yes. Add addresses in Settings → Security. Withdrawals can be restricted to allowlisted destinations for extra safety.
Yes. Always select the correct network for your asset. Sending to the wrong network can lead to loss of funds.
Yes. Download CSVs for a selected period from Dashboard → Transactions for reporting or taxes.
We collect only what’s needed to operate the service, comply with laws, and keep your account secure. See our Privacy Policy.
We may share limited data with service providers (e.g., KYC, analytics) under strict agreements. We never sell your data.
You can request deletion from Settings → Account. We’ll guide you through withdrawals and legal retention requirements.
Developer APIs are in progress. Follow our Roadmap and Developers pages for updates, or contact us for early access.
Yes. Business onboarding may require additional verification. Contact us to set up multi-user access and controls.
Visit the Status page for real-time availability and incident history.
